Please note that our Privacy Policy refers to and includes Holiday Makers at Meadow Lakes Holiday Park, and Holiday Home Owners at Acorn Parks Ltd at:

Meadow Lakes Holiday Park, Hewas Water, St. Austell, PL26 7JG

Oaklands Park, Polperro Road, Looe, Cornwall, PL13 2JS

Background

1. Who is responsible for managing my information?

Acorn Parks limited and all websites and brochures operated and/or produced in relation to it are owned and maintained by:

Acorn Parks Ltd.
The Office, Oaktree Park, Locking, Weston-s-Mare, BS24 8RG

This is our Privacy Notice and it explains how we collect, use, share and protect your personal data.

We are responsible for the collection and proper management of any personal information you submit. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Notice.

2. What information do we collect?

If you choose to make a booking through us or if you own or purchase a holiday home from us we will collect details that you provide in relation to that booking, ownership or purchase. Information held is likely to include your name, contact details, payment details, date of birth, information about people travelling with you, information about your booking, information about people purchasing with you and any additional information we may need to help meet your specific requirements. We do not collect cookies from our websites.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

If you choose to let your holiday accommodation with us we will collect details such as your name, contact details, bank account details and details regarding the accommodation you wish to let.

3. How do we use your information?

The information you provide may be used in a number of ways, for example:

• to enable us to complete and manage your booking (if you are booking a holiday);
• to enable us to advertise your holiday accommodation, transfer payments due to you and to provide related support services (if you are letting your holiday accommodation through us);
• to enable us to legally complete your purchase/sale/transaction
• to enable us to collect payments from you and make payments to you
• to advise you about other products, services and offers which may be of interest to you (see below);
• to manage customer service queries; and
• to help us to provide details or information you may have requested.

4. On what legal basis will we process your information?

We will always process your personal information on lawful grounds and in particular on the grounds set out below:

a. Performance of a Contract
If you make a booking with us or make a purchase of a holiday home from us we will use the details that you give us. This information is likely to include your name, date of birth, contact details, payment details, information about your booking, information about people travelling with you or staying with you and any additional information we may need to help meet your specific requirements. If you do not provide us with the information set out in this paragraph, then we may not be able to provide the booking or sales services or collect or pay money to you.

b. Legitimate Interest
We may use your name and contact details to tell you about our products and services which we think may be of interest to you. You can ask us to stop doing this at any time. The above is done on the basis that it is in the legitimate interest of our company

c. Consent
We may pass your details onto a third party if you specifically instruct us to do so. You will be able to withdraw your instruction at any time.
If you agree, we may also pass on your information, in certain cases, for the purposes of conducting a credit check. You can withdraw your consent at any time.

d. Legal Obligation
We may also disclose your personal data without your permission to the extent that we are required to do so by law or regulation.

5. Who will you share my information with?

We will not share or provide any information with a third party except as outlined in paragraph 4 above.

6. How do you manage my information?

We will lawfully manage your information and provide adequate levels of protection to protect the integrity and security of any information that we hold.

7. Updating Your Details?

If you would like to change any information we hold about you please write to us at
Acorn Parks Ltd, Site Office, Oaktree Park, Locking, Weston-s-Mare, BS24 8RG

Or email info@acornparks.co.uk

8. How long will we hold your information for?

We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner.

9. Your rights

You have the right to ask us at any time:

• • to confirm whether we hold any of your personal data;
  • to send you a copy of any personal data that we hold about you;
  • to correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete;
  • to delete (to the extent possible) any of your personal data, where we are required by law to do so;
  • to stop processing your personal data, where we are required by law to do so;
  • to let you have a portable copy of the personal data we hold about you, where we are required by law to do so;
  • to stop processing any of your personal data that is processed on the basis of our legitimate interests; and
  • to stop sending you marketing material. However please note that we may continue to send you service related (i.e. non-marketing) communications, such as email updates

i.e Changes or important information regarding your booking. We do not use your personal data for the purpose of profiling.

Where we process your personal data on the basis that you have given us your consent to do so then you may contact us at any time to withdraw your consent.
If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address given below.

FAO Park Manager
Acorn Parks Limited, The Office, Oaktree Park, Locking, Weston-s-Mare, BS24 8RG.

Or email to: info@acornparks.co.uk

10. Does the notice apply to linked websites?

Our websites may contain links to other websites. This privacy notice only applies to Acorn Parks websites i.e www.meadow-lakes.co.uk, http://oaklands-park.co.uk, therefore when you link to other websites that particular website’s own privacy policy applies.

11. When do you monitor telephone calls?

We may from time to time record telephone calls you have with members or our staff for training and monitoring purposes.

12. How do we update this privacy notice?

We keep our privacy notice under regular review and we will place any updates on our webpage.

13. Who can I contact if I have queries about this privacy notice?

You can contact us directly if you have any questions about our privacy notice or information we hold about you. Please write to us at the address given below.

FAO Park Manager
Acorn Parks Limited, The Office, Oaktree Park, Locking, Weston-s-Mare, BS24 8RG.

Or email to: info@acornparks.co.uk

If you are dissatisfied with our handling of any complaint you also have the right to raise concerns with The UK Information Commissioner: https://ico.org.uk